In such uncertain times, we look to our leaders, but how do you manage an organization through COVID-19—a crisis unlike any we’ve ever experienced? Professor Dutch Leonard and CMCO Brian Kenny use Zoom to discuss crisis management and what actions leaders can take now.
0:57 – Dutch’s role in the Bloomberg Mayor’s Initiative
4:24 – How do you define crisis management?
6:13 – What were you hoping to achieve in publishing “20 Things for Organizational Leaders to Know About COVID-19”?
7:53 – What’s the most important thing a leader can do in a time like this?
13:08 – What should firms and leaders be thinking about how they communicate with stakeholders, employees, customers etc?
15:28 – Is it tone-deaf for businesses to try to be opportunistic in a time like this?
18:16 – What are the pitfalls leaders should be thinking about at this time? What are some things they should avoid?
20:23 – If there’s one takeaway from what you’ve talked about today, what would that be?